[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.jeki.cz\/vseobecne-zasady-reklamace\/#Article","mainEntityOfPage":"https:\/\/www.jeki.cz\/vseobecne-zasady-reklamace\/","headline":"V\u0161eobecn\u00e9 z\u00e1sady reklamace","name":"V\u0161eobecn\u00e9 z\u00e1sady reklamace","description":"Je to nep\u0159\u00edjemn\u00e1 situace jak pro nakupuj\u00edc\u00edho, tak pro prod\u00e1vaj\u00edc\u00edho. Z\u00e1kazn\u00edk se c\u00edt\u00ed po\u0161kozen, proto\u017ee za sv\u00e9 pen\u00edze nem\u00e1 to,...","datePublished":"2020-03-21","dateModified":"2023-05-02","author":{"@type":"Person","@id":"https:\/\/www.jeki.cz\/author\/#Person","name":"","url":"https:\/\/www.jeki.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4eaadff62661a2c38386085c87f88f683e575f9fda122ff8560bf1208996f3c5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4eaadff62661a2c38386085c87f88f683e575f9fda122ff8560bf1208996f3c5?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"jeki.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.jeki.cz\/wp-content\/uploads\/img_a373277_w4409_t1584691431.jpg","url":"https:\/\/www.jeki.cz\/wp-content\/uploads\/img_a373277_w4409_t1584691431.jpg","height":0,"width":0},"url":"https:\/\/www.jeki.cz\/vseobecne-zasady-reklamace\/","about":["Zbo\u017e\u00ed"],"wordCount":481,"articleBody":"Je to nep\u0159\u00edjemn\u00e1 situace jak pro nakupuj\u00edc\u00edho, tak pro prod\u00e1vaj\u00edc\u00edho. Z\u00e1kazn\u00edk se c\u00edt\u00ed po\u0161kozen, proto\u017ee za sv\u00e9 pen\u00edze nem\u00e1 to, co si koupil a prod\u00e1vaj\u00edc\u00edmu zase vzniknou finan\u010dn\u00ed ztr\u00e1ty s\u00a0opravou zbo\u017e\u00ed nebo s\u00a0vyplacen\u00edm pen\u011bz v\u00a0p\u0159\u00edpad\u011b, \u017ee zbo\u017e\u00ed nejde opravit nebo vym\u011bnit.Co se v\u0161echno pova\u017euje za vy\u0159\u00edzenou reklamaci? Pat\u0159\u00ed k\u00a0tomu odstran\u011bn\u00ed vady, v\u00fdm\u011bna zbo\u017e\u00ed, vr\u00e1cen\u00ed pen\u011bz nebo poskytnut\u00ed slevy.Jak\u00e9 jsou tedy z\u00e1sady reklamace?\t\tNa v\u011bt\u0161inu zbo\u017e\u00ed plat\u00ed z\u00e1ruka 24 m\u011bs\u00edc\u016f, pokud si ji samoz\u0159ejm\u011b neprodlou\u017e\u00edte, co\u017e m\u016f\u017eete ud\u011blat smlouvou a tak\u00e9 p\u0159\u00edslu\u0161n\u00fdm poplatkem.\t\tP\u0159esto\u017ee je reklama\u010dn\u00ed doba 24 m\u011bs\u00edc\u016f, ne\u010dekejte s\u00a0vr\u00e1cen\u00edm vadn\u00e9ho zbo\u017e\u00ed, ale vra\u0165te ho co nejd\u0159\u00edve. Pro\u010d? Pozd\u011bj\u0161\u00ed reklamaci V\u00e1m toti\u017e nemus\u00ed uznat z\u00a0d\u016fvodu, \u017ee jste v\u00fdrobek pou\u017e\u00edvali ve vadn\u00e9m stavu dlouhou dobu a t\u00edm zp\u016fsobili jeho znehodnocen\u00ed.\t\tZa vadu se nepova\u017euje zm\u011bna zbo\u017e\u00ed, kter\u00e1 vznikla v\u00a0d\u016fsledku jeho opot\u0159eben\u00ed nebo nespr\u00e1vn\u00e9ho pou\u017e\u00edv\u00e1n\u00ed \u010di \u00fadr\u017eby. To se m\u016f\u017ee t\u00fdkat nap\u0159\u00edklad no\u0161en\u00ed bot, kter\u00e9 se po 2 letech pravd\u011bpodobn\u011b o\u0161oupou, a tud\u00ed\u017e nem\u016f\u017eou b\u00fdt p\u0159edm\u011btem reklamace. Pokud se V\u00e1m ale n\u011bjak\u00e9 vady na obuvi objev\u00ed v\u00a0za\u010d\u00e1tc\u00edch no\u0161en\u00ed, nen\u00ed t\u0159eba s\u00a0reklamac\u00ed v\u00e1hat.\t\tAt u\u017e vrac\u00edte jak\u00e9koli zbo\u017e\u00ed, m\u011blo by b\u00fdt vy\u010di\u0161t\u011bn\u00e9 a kompletn\u00ed. Co to znamen\u00e1? Kdy\u017e mluv\u00edme o bot\u00e1ch, v p\u0159\u00edpad\u011b po\u0161kozen\u00ed jedn\u00e9, k reklamaci samoz\u0159ejm\u011b odevzd\u00e1me cel\u00fd p\u00e1r.\t\tReklamace by m\u011bla b\u00fdt vy\u0159\u00edzena nejpozd\u011bji do 30 dn\u016f ode dne uplatn\u011bn\u00ed. P\u0159i reklamaci zbo\u017e\u00ed v\u017edy m\u011bjte s\u00a0sebou doklad o n\u00e1kupu. Ten je velmi d\u016fle\u017eit\u00fd! Bez n\u011bho V\u00e1m reklamace nebude uzn\u00e1na.\t\tKdy V\u00e1m m\u016f\u017eou b\u00fdt p\u0159i reklamaci vr\u00e1ceny pen\u00edze? Podle z\u00e1kona m\u00e1 spot\u0159ebitel pr\u00e1vo odstoupit od smlouvy, pokud se vada objevila t\u0159ikr\u00e1t, byla ji\u017e dvakr\u00e1t opravov\u00e1na a znovu se na zbo\u017e\u00ed vyskytla.Ne pro ka\u017ed\u00e9ho je p\u0159irozen\u00e9 n\u011bco reklamovat, u\u017e jen kv\u016fli mo\u017en\u00fdm nep\u0159\u00edjemnostem p\u0159i jedn\u00e1n\u00ed s\u00a0obchodn\u00edky. Ale uv\u011bdomte si, \u017ee je to V\u00e1\u0161 n\u00e1rok a obchodn\u00edci to dob\u0159e v\u00ed. D\u016fle\u017eit\u00e9 je reklamaci uplatnit co nejd\u0159\u00edv a hlavn\u011b si od ka\u017ed\u00e9ho n\u00e1kupu schovat \u00fa\u010dtenku. N\u011bkdy m\u00edsto \u00fa\u010dtenky m\u016f\u017ee posta\u010dit v\u00fdpis z\u00a0bankovn\u00edho \u00fa\u010dtu, pokud jste platili kartou.                                                                                                                                                                                                                                                                                                                                                                                        3.7\/5 - (8 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"V\u0161eobecn\u00e9 z\u00e1sady reklamace","item":"https:\/\/www.jeki.cz\/vseobecne-zasady-reklamace\/#breadcrumbitem"}]}]